Privacy Policy
Last updated: February 1, 2026
This Privacy Policy describes how RoutePlex, Inc. ("RoutePlex," "we," "us," or "our") collects, uses, and shares information about you when you use our website, API services, and other online products and services (collectively, the "Services").
Information We Collect
Information You Provide
- Account Information: When you create an account, we collect your email address, name, and password.
- Payment Information: When you add a payment method, our payment processor (Stripe) collects your payment card details. We do not store full card numbers.
- API Usage: We log API requests including timestamps, endpoints called, token counts, and model selections for billing and analytics.
Information We Collect Automatically
- Usage Data: We collect information about how you interact with our Services, including pages visited, features used, and actions taken.
- Device Information: We collect device identifiers, browser type, operating system, and IP address.
- Cookies: We use cookies and similar technologies to maintain sessions and remember preferences.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address fraud and abuse
- Comply with legal obligations
Data Retention
API Request Data
- Prompt and Response Content: We do NOT store the content of your prompts or model responses. This data is processed in-memory and immediately discarded.
- Metadata: We retain request metadata (timestamps, token counts, costs, model used) for 90 days for billing and analytics.
- Billing Records: We retain billing records for 7 years as required by law.
Account Data
We retain your account information for as long as your account is active. You may request deletion at any time.
Information Sharing
We do not sell your personal information. We may share information:
- With Service Providers: We share information with vendors who help us provide the Services (e.g., Stripe for payments, cloud providers for hosting).
- For Legal Reasons: We may disclose information if required by law or to protect rights, safety, or property.
- With Your Consent: We may share information with your consent or at your direction.
Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS 1.3)
- Encryption at rest (AES-256)
- Regular security audits
- Access controls and authentication
- Monitoring and alerting
Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate data
- Delete your data
- Export your data
- Opt out of certain processing
To exercise these rights, contact us at privacy@routeplex.com.
International Transfers
We are based in the United States. If you access our Services from outside the US, your information may be transferred to and processed in the US.
Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: privacy@routeplex.com
- Address: RoutePlex, Inc., 123 AI Street, San Francisco, CA 94105